References in periodicals archive ?
In today's increasingly complex world, converting idle time into 10-15 minutes of usable active wait time is just another way for you to improve productivity in your center.
Focusing on contact center productivity, this series will be dedicated to advancing the active wait opportunity and reducing shrinkage.
For CBN, sending out communication updates to their agents' desktops during active wait time was similar to finding the missing piece of the puzzle for optimizing their prayer center operations," said Matt McConnell, chief executive officer for Knowlagent.