established by the Enterprise Act 2002, a body charged with trade matters and COMPETITIONLAW. It has taken over the functions of the Director General of Fair Trading. It is run by a Board. It has an extensive staff It runs the consumer credit licensing system and the licensing of estate agents. It monitors and can deal with unfair contract terms on an industry-wide basis. It handles any super complaint which may be made. These result in a complete examination of a sector of a market. They maybe lodged only by a designated consumer body such as the Consumers Association or the National Association of Citizen's Advice Bureaux. The first was made in 2005 in respect of electricity and gas.