partnership is expanding UniPress' ability to provide a multi-channel service desk offering through Apropos
' Multi-Channel Interaction Management Suite.
also supplies Genpass' call center supervisors with the ability to analyze business-critical information such as peak calling times, number of inbound calls managed per agent and total number of calls received.
Later this month, Maxxar and Apropos
will both participate in Harland Financial Solutions' 2005 Connections user conference, August 24-27 in San Diego, CA.
In supporting our customers' onboarding activities, Apropos
enables us to determine the optimum combination of communication vehicles - such as voice, e-mail, Web, and fax - that result in consistently positive customer experiences," reported Buck.
For instance, using Apropos
, a technical support center can prioritize and intelligently route voice, voicemail, e-mail, Web or fax contacts.
The plug-in Apropos
interface in Customer Interaction Manager for BMC Remedy, available from a browser through single sign-on access, provides contact centers with a wide range of tools to ensure customer satisfaction.
Our acquisition of Apropos
provides us with the opportunity to become a truly end-to-end player across the spectrum of retail technology solutions.
Among retail software providers, CRS and Apropos
are both well regarded and highly rated by retailers.
I want to personally thank the entire Apropos
team for their hard work and effort that enabled us to reach these positive milestones in 2004.
will miss the advice and insight that Jaime Ellertson has given us and thanks him for his service to the Company.
In the retail industry, Linux is a widely adopted operating environment because of its security and cost-saving benefits," said Sten Karlsen, co-founder and vice president of Apropos
David McCrabb, President of Apropos
, noted: "We are pleased to welcome John Kratky to the Board.