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Considering the considerable resources being committed by the wireless community to reduce customer churn, this report provides a roadmap on where mobile operators can turn for industry-leading vendors and solutions as they implement top to bottom churn management processes," said David Hawley, senior analyst for the Yankee Group.
The six month study also identified and researched leading wireless churn management solutions and providers.
and European mobile operators in the area of churn management processes and software adoption.