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Fulcra Solutions CEO and president, Janet Holt, commented, "Cisco's CIS and ICM software are key components of Fulcra's Contact Management offering.
This investment from Cisco will help Fulcra fuel the development of the Contact Management market", stated Janet Holt Fulcra Solutions CEO and president.
With this new partnership between Fulcra and Spanlink, both of which are Cisco ICSG Consultant Integrator partners, customers can get the benefit of the combined expertise of the two companies in the technologies and processes inherent to Customer Contact solutions and Web collaboration.