NewGen ISS represents the most extensive and ambitious modernisation of the Iata Billing and Settlement Plan (BSP) since it was created in 1971 to facilitate the global distribution and settlement of funds between travel agents
This is a highly competitive segment but with the right attitude and service, travel agents
try and retain their loyal customer base.
The brand is partnering with Northstar Travel Media to operate the Travel Agent
Advantage site, and Northstar is providing the platform for the website's education module.
Some travel agents
already impose a charge and a campaign is under way to persuade every agent in the UK to follow.
A travel agent
can also provide meeting planners with invaluable information on seasonal travel.
Consumer sentiment for travel agents
has improved, with many more people opting for the special benefits and skills that they offer, with around 40 percent of respondents valuing them, compared to last year's figure of 30 percent.
With the full set of NDC end-to-end schemas now available, this collaboration between IATA and The Group is a great opportunity to jointly understand the benefits and implications of NDC from the perspective of travel agents
, said Yanik Hoyles, IATA Program Director, NDC.