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Special for the cases, where the optimal network card setting is active wait, instead of using the native active wait mode inside the PF_RING module in our real network transmissions, we implemented passive wait with 10ms, because in our mathematical model for active wait, 10ms of poll duration is chosen to represent the work of active wait [27].
In today's increasingly complex world, converting idle time into 10-15 minutes of usable active wait time is just another way for you to improve productivity in your center.
Focusing on contact center productivity, this series will be dedicated to advancing the active wait opportunity and reducing shrinkage.