"Our
customer survey shows that over the years a personal recommendation has become increasingly important when it comes to choosing to encrypt data," said Andrea Pfundmeier, CEO of Boxcryptor.
Increasingly, companies are realizing that online surveys can actually be used to transform the
customer survey process into a "real-time" customer feedback system.
The most important part of the
customer survey is selecting the right questions.
HarleyEllis conducts several types of
customer surveys, ranging from formal phone surveys conducted by an external marketing firm to face-to-face surveys conducted by corporate employees.
Included is a roadmap for interviewing customers and a process for creating a
customer survey. Kruger then provides a method for surveying customers and analyzing responses, followed by defining the profitability segments; distinguishing, evaluating, and targeting the top market segment; and creating research-driven marketing strategies for attracting and retaining highly profitable customers.
The company has sent up many trial balloons regarding new product ideas through U-verse
customer surveys. Few of those ideas have come to fruition -yet.
The second strata of
customer survey companies are those that help customers develop a program to send out surveys in a systematic way over time, Cottle said.
A new
customer survey from Royal Mail revealed four in five households in seven of the UK's major cities agree that no matter who delivers the mail, they should deliver six days a week.
“The 2014 Journyx
Customer Survey is not only a great resource for understanding how our product is best used, but it also allows for a clear and open line of communication with our customers,” said Curt Finch, CEO of Journyx.
Station Garage, in Mugiemoss Road, Aberdeen, has been awarded the maximum five stars in the latest
customer survey by the Japanese giants.
"We also know from our
customer survey that two in three patients showed a significant improvement in understanding of their medications after a medication review," remarks a spokesman.
To discover how Genesys can help you maximize the effectiveness of your outbound survey program and deepen customer loyalty, check out the on-demand recording of the webinar, "Listen, Act, and Build Loyalty: Best Practices for Outbound
Customer Survey Programs" or read our analyst white paper, "Ovum--How Mobile Improves Outbound Engagement and Customer Experience."
