TheEU-wide network of European Consumer Centres (ECC-Net
)offersfree consumer helpand advice to European consumers shopping for goods and services in other EU countries, Norway or Iceland.
A new report, released on 21 September by the European Consumer Centres Network (ECC-Net
), shows that Regulation (EC) No 861/2007aestablishing a European small claims procedure is not yet well known among consumers and that there are hiccups in its functioning in a cross-border context.
Today, at 28 airports across Europe1, European Consumer Centres (ECC-Net
) will be at hand to offer advice to European citizens about their air passenger rights.
is a tool which develops consumer education and information and provides assistance to the consumer for redress in case of a violation of consumer rights in cross-border transactions.
THE European Consumer Centres (ECC-Net) has released a travel app it describes as a "pocket version of an all-in-one legal counsellor and personal interpreter".
"It will support you in almost any awkward situation that might arise when you're on holidays in Europe," an announcement from the Cyprus office of the ECC-Net said yeserday.
The number of Europeans resorting to the services of the European Consumer Centres' Network (ECC-Net
) is rising constantly: according to a report, published on 12 October to mark the network's fifth anniversary, ECC-Net
received more than 60,000 complaints and information requests during 2009.
The Icelandic Consumer Agency and the Norwegian Consumer Council belong to the European Consumer Centres Network (ECC-Net
), which provide information and support to the EU consumers.
To help passengers affected by the crisis, the network of European Consumer Centres (ECC-Net
), supported by the European Commission, has published on its website a practical complaint package to be used to exercise their rights: a standard complaint letter, contact details of all airlines and other practical advice.
The European Consumer Centres (ECC-Net
) of which Cyprus is a member said on Monday it was marking the years since its establishment during which 300,000 complaints had been handled across the bloc.
These are the findings made public by the European Consumer Centres Network (ECC-Net
), created by the European Commission and the member states, in its annual report, on 18 June.
"Since January 1, an electronic database called IT-Tool is used by all ECC-Net
to register, share and handle complaints," said Hadjiluca.