European Consumer Centres Network
European Consumer Centres Network (ECC-Net)a European Union service. It combines the former Euroguichets or ‘infocentres’ set up on the initiative of the Commission in various places, including London and Dublin, to provide assistance and advice to consumers on legislation and on case law at both European and national levels with European Extra-Judicial Network or ‘EEJ-Net’ which helped consumers to resolve their disputes through alternative dispute resolution schemes such as mediators or arbitrators. They aim to provide one-stop shops for citizens, providing consumers with a full service ranging from information on their rights to assistance with dispute resolution.
Collins Dictionary of Law © W.J. Stewart, 2006