ombudsman

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ombudsman

a person appointed by Parliament to investigate citizens' complaints. The name derives from the first example appointed in Sweden in 1809. There are now many in the UK, both in the public and private sector, and as a result of devolution, e.g. the Welsh Administrative Ombudsman (Ombudsman Gweinyddiaeth Cymru).
References in periodicals archive ?
Having these three social justice mechanisms in place--the ombuds resource, the 24/7 online and telephone hotline system and the RESPECT Campaign--has helped to better position the association to respond to the needs of its members and conference attendees and to provide a means of conveying that the social justice values of mutual respect and equitable treatment towards all are key values that should be modeled and enjoyed by all conference attendees.
While inside counsel have a role in conflict management, these new and innovative programs recognize that HR and autonomous offices, as well as non-decision-making third parties such as mediators, coaches and ombuds, have an equally important place in achieving a litigation free workplace.
The challenge of recasting the disputes resolution identity with Ombuds committees and Conciliation can be met only through the enhancement of capabilities and competencies rather than by succumbing to the clamor for the expansion of the statutory powers and authority of the conciliator.
Nevertheless, she said ombuds can raise important issues such as the media's overuse of anonymous sources, a topic she championed while at the Post.
If the conflict involves an individual, then Ombuds Services can facilitate conversations and provide coaching and conflict resolution services.
There are two general categories of ombuds: the internal organizational ombudsperson (who is employed by the company to resolve disputes), and the external or outside organizational ombudsperson (who works on contract as an ombuds service provider).
In their attempts to manage these conflicts, universities have instituted formal grade appeal procedures, and many universities have established ombuds offices to provide an internal grievance mechanism for students, scholars, and administrative personnel to pursue conflicts (Bauer, 2000; Harrison, 2007; Mankin, 1996; Stieber, 1982).
Yet the movement claimed that it was not gender neutral, and in the university schemes altered it indiscriminately to ombudsperson (plural, "ombudspeople"), ombud, ombuds (plural, "ombudses'), or even ombudsbuddy or ombuddy.
Villanueva is a former Ombuds and is currently a consultant to the United Nations Population Fund in Peru.
An Energy Supply Ombuds man appointed to settle disputes over billing will have the power to award customers up to pounds 5,000 in compensation.
Roy said: "I have been to the police and trading standards and reported the fraud to the Ombuds man.
Acting as an informal channel through which employees can report problems, an ombuds program offers the neutrality, independence, informality and unqualified confidentiality needed in order to provide a safe place for employees to raise issues early and without fear of retaliation.