ombudsman

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ombudsman

a person appointed by Parliament to investigate citizens' complaints. The name derives from the first example appointed in Sweden in 1809. There are now many in the UK, both in the public and private sector, and as a result of devolution, e.g. the Welsh Administrative Ombudsman (Ombudsman Gweinyddiaeth Cymru).
References in periodicals archive ?
But most ombuds can recall a day when a goof put their diplomatic skills to the ultimate test - and made an obvious case proving the benefit of having a reader representative.
While inside counsel have a role in conflict management, these new and innovative programs recognize that HR and autonomous offices, as well as non-decision-making third parties such as mediators, coaches and ombuds, have an equally important place in achieving a litigation free workplace.
The reforms related to disputes resolution therefore should be geared towards strengthening the ombuds committee and the conciliation alternative as the key instruments of fair and speedy solutions deliverability through relevant amendments to the Industrial Disputes Act 1947.
If the conflict involves an individual, then Ombuds Services can facilitate conversations and provide coaching and conflict resolution services.
There are two general categories of ombuds: the internal organizational ombudsperson (who is employed by the company to resolve disputes), and the external or outside organizational ombudsperson (who works on contract as an ombuds service provider).
An ombuds is a person who is authorized to receive complaints or questions confidentially about alleged acts, omissions, improprieties, and broader, systemic problems within the ombuds's defined jurisdiction and to address, investigate, or otherwise examine these issues independently and impartially (ABA 2001: 10, 2004: 11).
In their attempts to manage these conflicts, universities have instituted formal grade appeal procedures, and many universities have established ombuds offices to provide an internal grievance mechanism for students, scholars, and administrative personnel to pursue conflicts (Bauer, 2000; Harrison, 2007; Mankin, 1996; Stieber, 1982).
Professor Mary Seneviratne, director of research and head of the centre for legal research at Nottingham Law School; and David Thomas, corporate director and principal ombudsman at the Financial Ombuds man Service responsible for corporate policy.
The commission can act as an interested third party where administrative disciplinary proceedings, rather than criminal, are appropriate, and enter into and implement cooperation agreements with the public prosecutor, the human rights ombuds, the Supreme Court, the police, and any other state agency.
Thousands of bank customers will be directed to the Financial Ombuds man Service rather than taking legal action to win back charges imposed for accidentally slipping in to the red.
Villanueva is a former Ombuds and is currently a consultant to the United Nations Population Fund in Peru.
An Energy Supply Ombuds man appointed to settle disputes over billing will have the power to award customers up to pounds 5,000 in compensation.