Received bill for a service estimate
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QuestionCountry: United States of America
I requested a service estimate and the company sent out a technician to provide one. I was told I would only be charged upon accepting the estimate. I was presented a work order containing a recommendation, no billing information. I was asked to sign it as proof the technician was there, however a week later they produced an altered work order with billing information on it as proof of my acceptance of a service call. They are insisting I was properly informed and owe them for the standard call charges, and turned this over to their collection agency. It seems that altering the order after I signed it with billing information is very unethical. Is it worth while to continue to refuse payment or will legal bills being more that the $115 they want me to pay?
AnswerBased on what you say here, you could probably file suit against them (or at least threaten to do so) in small claims court or in regular court; filing in small claims court is easier and requires no attorney. You could try to collect all of the costs and damages that you suffered due to their behavior. You may also report them to your state attorney general's office.
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