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Other stories show how they absorbed their secret police training to the full, in one extreme case wiring electrodes to passenger seats so that any fare that argued the toss over the meter charge would be given the short, sharp shock treatment.
There were two big marketing gaffs in this story--British Airways and its staff argued the toss over my baggage for fully eight months before I finally achieved a settlement with them (after I had gone as high as the CEO and they had deployed lawyers
However, it soon turned to red after he argued the toss with Bryncoch referee Matthew Aplin.