car warranty issues
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QuestionCountry: United States of America
State: North Carolina
I purchased a new 2004 right hand drive jeep wrangler for my job as a mail carrier. At about 30,000 miles, it started running hot, very hot. I had it in the dealership numerous times. They put in 2 thermostats, shaved the heads, had to put in a new motor block, replaced the radiator, then the water pump went out. All this was while the car was still under warranty. I was worried about losing coverage at 36,000 miles, so I bought an extended warranty at a cost of $1500.59. At about 42,000 miles, I started having trouble with the transmission. I took it into the Dealership. They said the transmission was going and oh by the way we made a mistake selling you the extended warranty because the Jeep is used on a mail rte. They applied the 1500.59 towards the transmission repairs and charged me $300.09 additionally. I bought the warranty in good faith. The mistake was theirs and I think they should have honored the warranty. The Dealership is Gerry Wood Jeep/Chrysler in Salisbury, NC. I would like a refund of the entire amount, do you think I have a case and where should I go to get this done.