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Contactual uses innovative software solutions, rather than expensive customized hardware to deliver on-demand contact center service to our customers," said Mansour Salame, chairman and CEO of Contactual.
Though the two product sets are already integrated at the IP layer, and Rees notes there won't be much work to be done to bring the Contactual contact center suite fully in house, the purchase will ensure even tighter integration, enhanced support and service capabilities, and faster rollout of new features and capabilities, increasing 8x8's competitive force in the enterprise market, along with increasing its expertise in the customer interaction management and contact center markets.
Company Product Broadview Networks OfficeSuite ACD Calabrio Calabrio ONE Contactual On Demand Contact Center Contact Services CallScoreLive CosmoCom CosmoDialer FrontRange Solutions FrontRange Customer Service Management HyperQuality ClearMetrix 2.
These included a sharper focus on mid-market business customers, reflected in our higher ARPU figures, the acquisition of Contactual, the addition of cloud hosting services and the refinement of our customer service methodology and procedures, which translated into decreasing churn results during the course of the year.
based Contactual, a provider of cloud-based call center software.
The Contactual OnDemand Contact Center is a fully integrated solution so customers purchase the entire platform, although some portion of the feature set is optional.
On-premises solutions are extremely costly and time-consuming to duplicate and maintain, and typically require specialized hardware and software to support agents working remotely," explains Kimberly Odom, senior director of marketing at Contactual.
Leapfrog Venture's portfolio includes Cloud9, Contactual, IronKey, RedSeal Systems, Peanut Labs, PureWave, Like, SilverTail Systems, and Vast.
Prior to NetAuthority, he was with Contactual, Inc.
iPass chose Contactual because it would scale immediately and improve customer interactions without the costs of a premise-based system.
Hosted Contact Center from Contactual Proves Popular Among Enterprise Departments, Provides Unmatched Reliability, Scalability