Also found in: Dictionary, Thesaurus, Wikipedia.
References in periodicals archive ?
Particularly, customers not only note the courteousness and expertise of the call center representatives, but also the timely manner in which issues are resolved.
It's no accident that, while neither retailer was perfect, Circuit City more often disappointed customers than Best Buy on three key service indicators: Ease of finding help, Courteousness, and Ease of finding products (See Exhibit 1).
We are absolutely delighted that our Guest Assistance team has been recognized for its excellence and courteousness in handling guest inquiries," said Russ Olivier, senior vice president - Hilton Reservations & Customer Care.
Network Solutions' commitment to its customers is also reflected in high customer satisfaction levels with the courteousness, knowledge and concern of the call center representatives.
According to the report, customer service representatives improve across all measured areas, including courteousness, knowledge, ease of understanding, interest in helping, and effectiveness in handling issues.
While Stahlin Non-Metallic Enclosures performs well with regard to general call center operations, customers are particularly pleased with the courteousness and knowledge of the company's representatives," said Jonathan Brookner, director of the call center certification program at J.
Some areas are directly related, such as training staff for attentiveness and courteousness in guest interactions, and effectively managing complaints.
Charette and the department for their diligence, hard work and professional courteousness, adding they showed concern for her brother, his son and everyone involved.
Survey categories include the helpfulness and courteousness of the hotel staff, the physical appearance of the hotels, the quality of the in-room business amenities, and the overall price and value relationship.
This is plain courteousness and though I would be more prejudiced toward lady drivers than men, I find it is difficult to see who is in the car that I signal to come through.
In particular, customers of Brink's Home Security not only expressed high levels of satisfaction with the courteousness, knowledge, care and concern of the company's call center representatives, but also with the convenience of the operation hours and the timely resolution of issues or problems.
The study also looked at overall levels of satisfaction, including courteousness of phone operators.