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Neal added, "In addition, most cities are facing increasing pressure to handle more call volume with the same 911 dispatching staff.
Each guide assists the call-taker in gathering the necessary information, as well as dispatching the correct response.
Bamattre and other officials also have acknowledged problems in the dispatching system but said they are being addressed with a new computerized system and increased training.
Implementation of priority dispatching comes at the conclusion of an 18-month study by the agency to identify medical conditions that might require a quicker response time than the current mandate of 10 minutes 90 percent of the time.