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With fourteen years of experience in voice and speech applications, Edify has changed the way more than 2,000 global companies enhance customer service.
With the addition of Intel NetStructure(R) Host Media Processing to Edify Voice Interaction Platform enterprises are able to lower TCO by helping to eliminate traditional telephony connections and the need for telephony boards.
Based on Edify's knowledge of our markets and the level of service we wanted to provide, Edify is the only company that we could rely on to help us enhance our customer service offering through speech automation.
With the introduction of Edify Voice Studio and the innovation of Application Modeler(TM) (App Modeler(TM)), companies can now shorten the time to market for VoiceXML, SALT and native Edify applications by efficiently uniting implementation team members early in the design and development stages.
In addition to developer discussion forums, the Edify Developer Network includes an application sharing area with real-world examples, helpful tutorials, sample code and other resources to assist community members with complex development projects.
Additionally, in the latest Gartner Magic Quadrant for IVR Systems and Enterprise Voice Portals (June 2005), Intervoice and Edify were both placed in the Leaders quadrant.
Now Edify can more effectively meet the needs of companies that are looking for either a complete solution or prefer to maintain their existing solution and still benefit from new technology, through its latest release of EVIP.
A long-time satisfied Edify customer since 1995, Kodak looked to Edify to design a sophisticated speech solution in which customers could use natural language to participate in a friendly call dialogue that would direct them to the right CSR for optimal efficiency gains.
Edify's core product, Edify 8, is a comprehensive multi-channel platform including CRM applications and infrastructure components that automate, assist, and analyze customer interaction across all touch-points and for all modes of communication including voice, wireless, and Web self-service, email and multi-media contact centers.
Working with Edify and ATI the Napa Court implemented an interactive speech system that allows residents to use verbal commands to gain around-the-clock access to updated court information.