But new managing director Kevin Wood vowed today that it will be "business as usual" at the group which has developed into one of the UK's largest
loss adjusters since it was founded in 1992.
Mr Lawson, 41, has more than 25 years' experience within the insurance industry and will be liaising with
loss adjusters and insurance companies across the UK in his new role.
Don't be scared of entering into discussions with the
loss adjuster about what options are open to you.
A second
loss adjuster arrived at Lynn's home last month, and he told her to expect a pay-out.
The company has mobilized its emergency claims unit and teams of public
loss adjusters and insurance consultants in and around Bastrop.
Historically,
loss adjusters have acted exclusively for insurance companies.
After the van was wrecked, it was examined by a
loss adjuster, who later said that settlement had been agreed and payment would follow.
But the
loss adjuster said that only the damage caused by the boiler bursting was covered and not the boiler itself.
He joined Thomas Howell Selfe, eventually becoming a chartered
loss adjuster.
A
loss adjuster for the Age Concern people visited her soon after the blaze in April.