ombudsman


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ombudsman

a person appointed by Parliament to investigate citizens' complaints. The name derives from the first example appointed in Sweden in 1809. There are now many in the UK, both in the public and private sector, and as a result of devolution, e.g. the Welsh Administrative Ombudsman (Ombudsman Gweinyddiaeth Cymru).
References in periodicals archive ?
He explained that out of the 583 new cases received by January of the current financial year, the Ombudsman managed to resolved 254 only.
In its petition to the SC, the ABP argued that the CA has no discretion to stay a decision of the Ombudsman and that the TRO is an encroachment on the rule-making powers of the Ombudsman under the Constitution.
Hindi po totoo iyan dahil ang Ombudsman po may kapangyarihan na buksan lahat ng bank accounts.
But Lacanilao reminded Garcia that the Office of the Ombudsman has its own processes and makes decisions "free from outside control or influence.
The ombudsman, who was addressing a seminar organised jointly by the Express Media Group and the Federal Insurance Ombudsman, said a better understanding of the policy holders' trust in the insurance companies' policies can lead to even more awareness about insurance in the country.
They discussed the matters related to performance of the office of the Ombudsman, confidence of the people into the office of Ombudsman, challenges to the office of Ombudsman and other important issues.
The work is also underway to adopt legislation regulating the activity of the institute of financial ombudsman," he said.
Elchin Hasanov, executive secretary of the bank ombudsman, said, 'The work is also underway to adopt legislation regulating the activity of the institute of financial ombudsman.
The office of ombudsman seeks to monitor the conduct of the administration and assesses the quality and efficiency of services through citizens' complaints.
It's clear every industry needs an ombudsman with powers to make firms pay compensation where appropriate.
For example, Ombudsman Services and the Financial Ombudsman - who can look at money matters, energy, communications and more - have sweeping powers and are a real force for good, helping millions of people.
The ombudsman has also decided to take action against officials of SNGPL for contempt of court.