Peoples Bank opened the video
teller, known formally as an Integrated
Teller Machine, in 2018, less than year ago, at 306 Franklin St.
OCBC Bank has said that it has reduced the number of its
teller jobs.
The bank is United Arab Emirates' first financial institution to implement NCR Interactive
Teller, Banker solutions to better engage customers.
Live
Teller is a video-based interactive technology that allows customers to conduct transactions and banking services driven by a centrally based
teller, through a "highly engaging" real-time video/audio interaction, QIB has said in a press statement.
NCR pointed out its Interactive
Teller enables financial institutions to offer accountholders the benefits of both self-service video banking and the branch experience in one solution.
"Personal
Teller Machines are the future when it comes to interacting with your financial institution," said Hayes.
The Interactive
Teller offers additional services than can be conducted on an ATM or other self-service devices.
"I see
tellers evolving to be truly more of a hybrid of a new accounts person and with potential to be even a loan officer, where they can work with the customer and do multiple things with a much higher skill level than a traditional
teller position," he says.
APTRA Interactive
Teller is the only ATM-based technology that allows people to talk to a live remote
teller, while giving the
teller remote control over the machine to conduct transactions.
"There are no 5 fils or 10 fils coins any more," the
teller said.
Inside the updated branch is a new
teller line, a pair of flat TV screens featuring information of interest to clients, and a community wall of photos depicting local scenes and landmarks.