ombudsman

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ombudsman

a person appointed by Parliament to investigate citizens' complaints. The name derives from the first example appointed in Sweden in 1809. There are now many in the UK, both in the public and private sector, and as a result of devolution, e.g. the Welsh Administrative Ombudsman (Ombudsman Gweinyddiaeth Cymru).
Collins Dictionary of Law © W.J. Stewart, 2006
References in periodicals archive ?
Most notably, Hawaiian citizens typically use the telephone for lodging complaints, and the ombudsman also uses it heavily for investigating them.
According to the instructions received from the Ombudsman, who had appointed an investigator, who would write and tell me what was happening, a copy of my letter would be sent to the council for their comments.
"If you have a potential discharge for nonpayment, let the ombudsman know you're issuing it and send a copy," advises ombudsman Massey.
Early proponents of the ombudsman idea, like now-retired Post Executive Editor Benjamin Bradlee, remain strong supporters of it.
The more the ombudsman is exposed to a nursing home, the better he or she understands that facility and what it is trying to do, and the better able therefore to sort out the real problems.
The Ombudsman Association Code of Ethics helps to define the position: "The ombudsman, as a designated neutral, has the responsibility of maintaining strict confidentiality concerning matters that are brought to his or her attention.
"For officials that fall under Salary Grade 26 and up, that will be given to PACC for proper investigation and submission to the President and the ombudsman," he said.
Based on PH's GE14 manifesto, Cynthia said the coalition's pledge to enact legislation guaranteeing freedom of information is a necessity for the ombudsman system.
Two other Supreme Court Associae Justices have been nominated for the Ombudsman post - Associate Justices Presbitero Velasco Jr.
Mr Kwerepe stated when presenting the 2018/19 financial year budget proposal for the Office of the Ombudsman amounting to P45.5 million on Tuesday that the case backlog stood at 949 by January this year.
The ombudsman's fees are paid for by the company and the ombudsman is there to undertake a fair and reasonable assessment of the complaint.